Our team begins with a tremendous office staff, laying the foundation for great customer service. Our office supports our service technicians by helping them to be efficient and on time. We have customer representatives who not only schedule your appointment at your convenience, but are also responsible for dispatching and processing your invoice. This is our staff’s way of watching over you from beginning to end.
Our highly qualified team of service representatives are the brick and mortar of McGrew Service. Joining our service team is difficult. Not only do they have to be experienced, knowledgeable, and trustworthy, but it’s also important that our technicians be creative thinkers. Usually there’s more than one way to repair, replace, or install something. Therefore, excellent communication skills are a must so that our customers can decide what solution most suits their needs.
We offer certified, licensed technicians to service your needs. In addition to undergoing rigorous drug screening and background checks, McGrew Service makes sure that they receive ongoing training and certification in their areas of service. Our technicians are always up-to-date on the latest technology and methods to best serve you. At McGrew Service, we focus on skills and relational training for our technicians to give them all the “tools” that they need to be successful, offering you the peace of mind that you will have a professional, courteous, clean, and qualified technician at work for you. The average length of professional experience of our technicians is 22 years. When you call McGrew Service Company, you can rest assured that you will deal with the most highly trained and professional people in the electrical service industry today.
Richard is the founder and CEO of McGrew Service Company, having started the business from scratch back in 1988. As he leads with authority, he is careful to ensure that as his company is built, so are his team members. No wonder he is so easy to follow.
As a service manager, Cole is a driving force behind the service technicians and their performance in the field. His ability to over see day-to-day operations enables McGrew Service to operate efficiently, ultimately resulting in supreme service to our valued clients. And to compound Cole’s superior managing skills, rumor has it that the guy also builds a mean coffee table. Email: firstname.lastname@example.org
As the HVAC Manager, Don leads a team of service technicians who work with heating, ventilation, and air conditioning systems and equipment. With 10 years experience and his desired super-human power of speed, our customers can rest assured the job is done accurately and quickly.
Deanna holds a vital role in McGrew Service as the ever-important dispatcher. Making sure that appointments are booked with your schedule in mind and that technicians are where they need to be, she cracks the whip and gets the job done. Deanna is the proud owner of a mini dachshund named Jager, who is her best buddy. (She also has an evil cat named Delilah.)
Brittany is our newest team member at McGrew. She is our second dispatcher and has quickly become a great asset to our team! Brittany has one daughter and is an avid lover of the outdoors, working out and shopping.
Careful to complete each job with skill and expertise, Brett boasts over 30,000 work hours as a service tech. And because of his uncanny customer satisfaction, we are willing to overlook the fact that his favorite quote is Bill Clinton’s “I feel your pain.”
As a veteran in the electrical field with twenty-two years of labor experience, we are proud to have Scot as a member of our team. With that in mind, we don’t roll our eyes when he says he uses his free time “to work” and even as a child he aspired to be “grown up.” Yawn…
Having twenty-three years of electrical work experience under his belt, Jim is one of our most seasoned team members at McGrew Service. Standing tall and donning boots daily, it’s no surprise that his favorite movie is John Wayne’s “She Wore a Yellow Ribbon.” Whoa there, Pilgrim.
Chris has been an electrician for 14 years. He is a dedicated and knowledgeable part of our team. When not at work, he enjoys hunting and spending time with his wife and 2 boys.
With 20 years experience, Jon is another member of our experienced team. This father of 2 boys enjoys his time off playing baseball with his kids. His desire for super-human speed would come in handy at work and baseball.