McGrew Service Company
-Home of the World's Greatest Electrician-
A Message From Our Owner
My name is Richard McGrew. My wife, Debbie, and I started McGrew Electric in Hot Springs in August of 1988. Over the years we’ve grown into a multi-faceted company, providing electrical expertise and more to homeowners and businesses throughout central Arkansas. What began as a small business has grown into McGrew Service Company, an enterprise specializing in all things electrical and generators.
I believe in a high level of customer service and offer a 100% SATISFACTION GUARANTEE on all our work. We are fully licensed, bonded, and insured. Complete customer care is what we strive for.
My staff and I believe in treating our customers the way that we would want to be treated, regarding both quality and price. We offer up-front pricing without any obligation. The price that you are quoted is the price that you will be charged. For your convenience, we accept all major credit cards.
Respect of Your Time
We know that you’re busy. We schedule a window of time that fits your needs, and we have a live person in our office to stay in communication with you about scheduling, job information, or anything else that you need to coordinate. You will never, ever, EVER talk to a computer at McGrew Service Company.
Peace of Mind
Our technicians are clean, neat, and uniformed. They are trained not only to treat your home and possessions as they were their own, but to also look from the customer’s point of view, resulting in a level of service far above the norm. Our team of highly trained employees boasts a combined experience of 195 years of professional experience or an average of 22 years per technician.
I truly believe that we offer the best available electrical service in the state, and I will stand behind our service. If you ever have any concerns, feel free to contact me personally at our offices at 501-760-3440.
I look forward to hearing from you.
Owner and CEO, McGrew Service Company
To be known as a high-class company respected for the value that customers receive by doing business with McGrew Service Company
- That our Creator put us on this earth and that by seeking His daily will, we will succeed
- We must earn our positions every day
- In company loyalty, letting leadership lead
- Operating in a responsible manner, “Above the Line”
- Communicating honestly and with purpose
- Treating others as we would like to be treated
- Speaking calmly and respectfully, without profanity or sarcasm
- Giving thanks to God every day
- Having fun in the process
- Is it good for me?
- Is it good for the company?
- Is it good for the customer?
Our team begins with a tremendous office staff, laying the foundation for great customer service. Our office supports our service technicians by helping them to be efficient and on time. We have customer representatives who not only schedule your appointment at your convenience, but are also responsible for dispatching and processing your invoice. This is our staff’s way of watching over you from beginning to end.
Our highly qualified team of service representatives are the brick and mortar of McGrew Service. Joining our service team is difficult. Not only do they have to be experienced, knowledgeable, and trustworthy, but it’s also important that our technicians be creative thinkers. Usually there’s more than one way to repair, replace, or install something. Therefore, excellent communication skills are a must so that our customers can decide what solution most suits their needs.
We offer certified, licensed technicians to service your needs. In addition to undergoing rigorous drug screening and background checks, McGrew Service makes sure that they receive ongoing training and certification in their areas of service. Our technicians are always up-to-date on the latest technology and methods to best serve you. At McGrew Service, we focus on skills and relational training for our technicians to give them all the “tools” that they need to be successful, offering you the peace of mind that you will have a professional, courteous, clean, and qualified technician at work for you. The average length of professional experience of our technicians is 22 years. When you call McGrew Service Company, you can rest assured that you will deal with the most highly trained and professional people in the electrical service industry today.
Richard is the founder and CEO of McGrew Service Company, having started the business from scratch back in 1988. As he leads with authority, he is careful to ensure that as his company is built, so are his team members. No wonder he is so easy to follow.
As a service manager, Cole is a driving force behind the service technicians and their performance in the field. His ability to over see day-to-day operations enables McGrew Service to operate efficiently, ultimately resulting in supreme service to our valued clients.
Call Center Manager
Deanna holds a vital role in McGrew Service as the Call Center Manager. She oversees the schedule, helps dispatch, and makes sure things run smooth in the office and in the field. Deanna is the proud owner of two dogs and loves going hiking, spending time on the lake/river, and playing/watching all sports.
Brittany holds a vital role in McGrew Service as the ever important dispatcher. Making sure that appointments are booked with your schedule in mind and that technicians are where they need to be, she cracks the whip and gets the job done. Brittany has one daughter and is an avid lover of the outdoors, working out, and shopping.
Careful to complete each job with skill and expertise, Brett boasts over 30,000 work hours as a service tech. Due to of his uncanny customer satisfaction, we are willing to overlook the fact that his favorite quote is Bill Clinton’s “I feel your pain.”
Having twenty-three years of electrical work experience under his belt, Jim is one of our most seasoned team members at McGrew Service. Standing tall and donning boots daily, it’s no surprise that his favorite movie is John Wayne’s “She Wore a Yellow Ribbon.” Whoa there, Pilgrim.
Chris has been an electrician for 14 years. He is a dedicated and knowledgeable part of our team. When not at work, he enjoys hunting and spending time with his wife and 2 boys.
With 20 years experience, Jon is another member of our experienced team. This father of 2 boys enjoys his time off playing baseball with his kids. His desire for super-human speed would come in handy at work and baseball.
Jerry is an established electrician of over 16 years. He has already proved to be a valuable asset for our team at McGrew Service Company.
Jacob is one of our newest electricians, he has six years of experience. Jacob excels in commercial electric. We are proud to have Jacob on our team!
Colton Adams has been in the electric field for six years and has recently joined our team a year ago. He has been a very valuable asset to McGrew Service Company, collecting a strong customer base in such a short time with our company. We are proud of how far he has come and how far he will go.
As the HVAC Manager, Don leads a team of service technicians who work with heating, ventilation, and air conditioning systems and equipment. With 10 years experience, our customers can rest assured the job is done accurately and quickly.
Jerrod is currently training as an electrical apprentice and has had his electrical license for going on a year now. His work ethics and character is exactly how we want to be represented out in the field. He always sees the positive in every situation and is a team player.
Who We're Seeking
McGrew Service Company works hard to provide our customers with excellent service and quality workmanship on every job we do. We maintain a high customer satisfaction level which, in turn, results in a positive work environment and promotes continuous company growth and expansion. Our company is looking for honest, dynamic, customer-oriented individuals who would like to join our rapidly expanding team. If you are interested in applying for employment with us, please send us an email or use our contact us page.
Below is a list of our current job opportunities:
McGrew Service Company is currently accepting applications for a 3rd or 4th year electrical apprentice.
We are looking for full-time, long-term quality electricians to join our team!
Residential | Commercial | Industrial - Master Electrical License Number: M2523